Specialist Customer Support
Nottingham/Home Working
£27k
Monday to Saturday, 37.5 hours
Temporary to Permanent Contract
Start date: Monday 19th August
Harper Recruitment Group are proud to be working with an award-winning employer and leading Financial organisation.
This is an exciting opportunity to join the dedicated Specialist Collections Team but it's not Collections as you know it! You'll manage a variety of calls from customers who are experiencing financial difficulty and/or challenging situations in their lives that have led them to fall behind on their credit card payments. You will manage each individual situation to find the most suitable outcome.
First-class training, support and equipment is provided for you to work remotely. You will be based at home with 2 scheduled days per month in the office for collaboration and relationship building. You will be office-based for up to 12 weeks of training, so you must live a commutable distance from Nottingham.
What will the role involve:
Supporting customers experiencing financial difficulties via telephone and email
Using effective questioning and listening skills to analyse customers account circumstances
Understanding individual circumstances and agreeing on a suitable outcome
Finding sustainable solutions to customer credit problems
Processing payments and organising repayment plans
Understanding industry requirements and remaining compliant
Supporting and signposting customers to external support resources
Providing a high level of customer service at all times
Who are we looking for?
Customer service experience and Resilience are KEY
Experience to dealing with vulnerabilities is beneficial
An excellent communicator who understands people and can show empathy and advocacy
A natural problem solver
What's in it for you?
Competitive salary
Strong and diverse career progression for high performers - our client heavily invests in good people!
Open-plan, modern workspace with a fully serviced gym, subsidised restaurant, and coffee shop
Hours: During your 12 week training, you will work Monday to Friday 9am-5.30pm. Once you have completed training, you will move onto a rotating shift pattern.
Monday to Friday: 9 - 5.30 / 11 - 7.30 / 11.30 - 8
You will work every Saturday 9 - 5.30 with a set day off in the week.
Don't miss out - there are multiple positions available - Apply now!
ROLES ARE SUBJECT TO SUCCESSFUL BACKGROUND CHECKS - DBS, Credit Check, Fraud check, References to cover 5 years of employment. Holidays limited during training