User Researcher
Remote with On site travel to London
Inside IR35
6 months initial contract
Proven experience as a User Researcher, with a focus on GDS standards and public sector projects.
A dynamic and forward-thinking organisation dedicated to delivering impactful digital services for the public sector. We collaborate closely with government departments to design user-centered solutions that enhance the efficiency and accessibility of public services. We are currently seeking an experienced User Researcher with a strong background in Government Digital Service (GDS) standards to join our team.
Job Description:
As a User Researcher, you will play a critical role in our projects, ensuring that user needs are at the forefront of our service design and delivery processes. You will work within multidisciplinary teams to conduct research, gather insights, and advocate for user-centered approaches in line with GDS principles.
Key Responsibilities:
- Conduct User Research: Plan, design, and conduct user research studies, including usability testing, interviews, surveys, and workshops, to gather actionable insights.
- Analyse Data: Analyse qualitative and quantitative data to uncover user needs, behaviors, and motivations, and translate these findings into clear and actionable recommendations.
- Advocate for Users: Champion the needs of users throughout the project lifecycle, ensuring that user insights are integrated into the design and development of digital services.
- Collaborate with Teams: Work closely with designers, developers, product managers, and stakeholders to ensure research findings inform decision-making and product development.
- Maintain Standards: Ensure all research activities adhere to GDS standards and best practices, and contribute to the continuous improvement of research methodologies within the organisation.
- Report and Present: Communicate research findings through reports, presentations, and workshops to stakeholders at all levels, ensuring a shared understanding of user needs.
Requirements:
- Proven experience as a User Researcher, with a focus on GDS standards and public sector projects.
- Deep understanding of user-centered design principles and research methodologies.
- Excellent analytical skills with the ability to interpret complex data and present it in a clear and concise manner. Strong communication and interpersonal skills.
- Proficiency in using research tools and software (e.g., UserZoom, Optimal Workshop, Morae, NVivo)