MMP Consultancy are working with a fantastic organisation based in East London who are looking to recruit a Income Officer on a ongoing basis.
Main Responsibilities:
- Manage rent, service charge, major works, cyclical and rechargeable accounts, and other housing related debts such as court cost, rechargeables on a regular basis in line with the organisations policies and procedures including legislation.
- To negotiate repayment plans that will clear arrears within a realistic timescale and take corrective action where such payment plans are not complied with.
- Referring residents for support when required to enable them to maximise their income, resolve their debts and sustain their tenancy.
- To take personal responsibility for all aspects of recovery work within the team ensuring cases are progressed in line with policy, procedure and legislation.
- To maximise income collection by leading the management of serious and complex cases across
- Rents and Service Charges
- Leasehold
- Commercial rents
- Sales Ledger & Sundry Debts
- To support Customer Accounts Advisors to maximise income collection for complex cases including:
- Non-Residential Income
- Former Tenant balances
- Sales Ledger
- Sundry Debts
- To pro-actively monitor accounts and take appropriate recovery action.
- Review and monitor former tenant balances including investigating cases and making recommendations for write-off.
- Undertake all aspects of income recovery, court case work presentation and debt recovery case work, including eviction where alternative solutions cannot be found, in accordance with procedures.
- To liaise and maintain good working relationships with all relevant external agencies to ensure residents experiencing difficulties are referred appropriately for support.
- Providing basic financial capability and benefits advice referring cases on to the relevant agencies or the Tenancy Support Officers.
- To visit customers in their homes to discuss their accounts and provide advice and support.
- To meet with leaseholders and commercial tenants where necessary to resolve complex cases.
- Ensure ICT is used efficiently to improve collection of debts, maintaining accurate information.
- Contribute to testing and further development of IT systems to achieve efficient income collection