Job Title: Senior Central Reservations Specialist
Location: Leeds, United Kingdom
Salary: £(phone number removed) per annum + £8,000-£10,000 bonus + other benefits
About Us:
At Kevin Edward, we're thrilled to be partnering with a leading player in the rental industry. Our client is committed to delivering exceptional customer service and driving business growth. They are currently seeking a dedicated Central Reservations Specialist to join their team in Leeds.
Job Description:
As a Senior Central Reservations Specialist, you'll be the driving force behind maximizing rental bookings and providing a high level of service to corporate clients and retail consumers. You will also be involved in assisting to manage the team. This is an exciting opportunity to be part of a dynamic team in a fast-paced environment.
Key Responsibilities:
-
Handle inbound inquiries professionally, arranging car rental bookings, and providing tailored solutions to meet client needs.
-
Collaborate closely with branches and clients to ensure smooth rental processes and drive revenue growth.
-
Build and maintain strong relationships with clients and branches, proactively driving sales and managing designated B2B accounts.
-
Ensure timely response to all booking opportunities, meeting departmental SLAs and KPIs.
Requirements:
-
Excellent communication and customer service skills.
-
Previous experience in a fast-paced, results-driven environment preferred.
-
Ability to prioritize tasks, make independent decisions, and seize sales opportunities.
-
Commercial awareness and a positive, energetic attitude.
-
Previous rental or automotive experience is a plus.
Key Competencies:
-
Drive and Prioritization
-
Communication, Influencing, and Negotiation
-
Teamwork and Motivation
-
Problem Solving and Decision Making
-
Managing and Embracing Change
If you are still interested and would like to be considered please apply with a copy of your up to date CV