Job Title: Helpdesk Admin
Job Type: Temp to Perm
Location: Wythenshawe, M22 5PR
Rate of Pay: £13 per hour
Company: One of the Largest Facilities Management Companies in the UK
Job Overview: We are seeking a dedicated and detail-oriented Helpdesk Admin to join our dynamic team in Wythenshawe. In this crucial role, you will manage the overall activity of our teams and their assigned jobs. Utilizing the latest scheduling software, you will ensure the efficient delivery of jobs by allocating the appropriate engineering resources. Your goal will be to achieve first-time fixes for customers, whether using our internal national engineers or subcontractors, within specified SLAs.
Main Duties:
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Schedule all reactive and planned works to appropriate resources, considering location, expertise, and response targets.
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Accurately record all job-related information on the relevant IT systems.
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Optimize engineer schedules to maximize team productivity.
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Follow up on incomplete jobs and reallocate them as needed.
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Monitor engineer travel and activity, addressing any issues that arise.
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Arrange third-party attendance when required, including raising Purchase Orders and Work Requests and obtaining necessary completion information.
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Ensure all jobs are completed within required response times and costs.
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Communicate professionally and promptly with all stakeholders.
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Account for non-productive time in the system.
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Escalate issues with specific jobs, clients, or engineers promptly.
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Maintain and evidence full audit trails where required.
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Adhere to group and company policies and procedures at all times.
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Report any deficiencies in systems of work or equipment that may affect service delivery, health and safety, or the environment.
Qualifications:
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Strong organizational and multitasking skills.
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Proficiency in using scheduling and IT systems.
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Excellent communication and interpersonal skills.
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Ability to work under pressure and meet deadlines.
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Previous experience in a similar role is desirable.
Benefits:
If you are a proactive and detail-oriented professional with a passion for delivering high-quality service, we would love to hear from you. Apply today to join our dedicated team in Wythenshawe