College Services Advisor
Contract Type: Fixed Term Contract, Until the end of January 2025
Salary: £24,000 per annum pro rata
We are looking for a College Services Advisor to join our team.
As a College Services Advisor, you will be responsible for supporting the day-to-day functions of the team to ensure the effective and efficient administration of all processes and procedures. This will cover all aspects of the student life-cycle, from registration, to course completion. This role will initially focus on reception duties, university enrolment, administration support, student welfare support and social activities.
This is an excellent opportunity for an empathetic Customer Service expert, who is looking to expand their skills and build their career with an industry leader.
College Services Advisor - What you’ll bring to the role
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Ability to deliver excellent customer service skills.
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Good verbal and written communication skills
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Strong interest in working in education and in particular international students. • Confident with IT, in particular Microsoft Excel.
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Excellent organisational skills and the ability to manage time effectively. • Willingness to work flexibly.
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Experience of working as part of a team to achieve goals.
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Attention to detail.
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Ability to take initiative.
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A strong commitment to Equality, Diversity and Inclusion.
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A strong commitment to Safeguarding
College Services Advisor - What we do
Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.
In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities.
College Services Advisor - What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
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28 days annual leave*
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Big discounts on Kaplan courses for you and your family
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24/7 confidential helpline providing counselling and other support services
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Company pension contributions
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Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
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Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time