Service Desk Analyst
Tired of the daily commute into London?
Struggling to find that perfect work/life balance?
Our client, a global leader in the legal industry, is looking for a Service Desk Analyst to join their team on a fully remote basis.
Position Highlights:
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Enjoy the flexibility of remote work, with monthly office visits for team collaboration.
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Core hours from 7am to 3pm, giving you afternoons free to enjoy the summer months.
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Rotation of on-call weekend coverage and support required, with additional remuneration provided.
Responsibilities:
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Provide 1st line technical support to internal customers
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Provide technical assistance on the Firm’s software including, Microsoft Office 365 Suite, Teams, Adobe, iManage Document Management Software and Windows operating system.
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Resolve complex technical issues promptly to ensure customer satisfaction
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Collaborate with team members and assist as needed
Required Skills:
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5+ years’ IT support experience within a legal or professional service environment.
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Excellent problem-solving and troubleshooting skills
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Ability to handle multiple tasks under pressure with attention to detail
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Clear communication skills, both verbal and written
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Working knowledge of ITIL Service Management preferred
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Ready to say goodbye to the commute and hello to a fulfilling remote career?
Hit APPLY now