Details of the Role:
This role is based at our Head Office.
This role will provide the first point of contact for our internal customers for any queries or concerns relating the work environment. The role involves triaging and logging work orders for all sites nationally, liaising with and assigning contractors and/ or internal Maintenance to reactive callouts, in addition to communication with end-users/ customers (colleagues on site) regarding issues that arise throughout sites and properties, both and hard and soft services related, on a reactive basis. You will also support the National Facilities Manager, FM Supervisors and Maintenance Technicians in arranging and scheduling PPMs, SIs and managing compliance.
The successful candidate will also be required to provide support to the wider Property department in any supportive administrative duties, as required. The department comprises of Facilities Management (responsible for maintenance and upkeep of building structures and property assets), Projects (new developments and refurbishments), Infrastructure (rail and heavy duty pavement assets) and Risk & Compliance (inclusive of H&S).
Note: Soft FM - Cleaning and security is currently site-specific and managed locally, with FM support, but there may be the potential to acquire elements of Soft FM, to better support the needs of the business.
Facilities Support Assistant - Duties:
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Ensure maintenance works are scheduled, checks are in place and works are logged correctly and updated on a continuous basis
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Arrange reactive and planned maintenance. Assign and contact relevant resource (in-house/ contractor) to attend and update reporter in a timely manner
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Liaising with contractors to log, progress and attain updates on reactive work orders and PPMs
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Respond to queries, amend data and re-issue tasks/ work orders as and when required
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Raising purchase orders and keeping on top of payment of invoices in our Docuware system to ensure timely payment to our contractors/ supplier.
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Providing cover and support of Reception, answering calls, arranging couriers and sorting post, arranging hotel books for employees, as and when necessary
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Utilise the new CAFM system to log and triage work orders to internal technicians and external third party contractors
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Provide support to support colleagues to log work orders and check progress of work orders in the new CAFM system
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Liaising with, and supporting customers/ end-user (colleagues on site) via phone, email and the CAFM system, regarding building and/ or project issues/ queries
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Liaising with in-house Maintenance Technician, Facilities Supervisors and other members of the team to support in issue resolution
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Ensuring all compliance documentation is received, recorded and filed correctly
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Monitor CAFM data to ensure work orders have been accurately created, assigned, prioritised and categorised in-line with appropriate SLA
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Develop/ run and issue reports on work orders, compliance, audit actions, etc. where necessary either via Excel or the CAFM system
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Support with new vendor set-up procedure, attaining/ filing and keeping track of relevant legal documents, maintaining the approved contractor tracker
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Data entry to update, improve and feed the CAFM system, as well as documents within Excel and similar applications
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Undertake any training as required and to provide advice and support to the wider team and business
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Any additional tasks and/ or ad hoc duties, as required, to suit the needs of the department and business
To be a Successful Candidate you will need to demonstrate:
IOSH Working Safely an advantage, or willingness to complete the latter
IWFM level 2 or 3 an advantage, or willingness to undertake this course
Good level of education including GCSEs, or equivalent
Highly motivated self-starter, with a diligent, can-do, hands-on attitude and the ability to hit the ground running
Friendly, yet professional and helpful nature with exceptional customer service and the ability to work well in a team, as well as independently, as required
Well organised, with experience in a role administrative/ customer service role. FM experience preferred (i.e. in admin, helpdesk, etc.), but not essential
Experience using and maintaining CAFM systems (Expansive preferred), CMMS, or similar would be advantageous, but not essential, as training will be provided
Knowledge and/ or awareness of statutory compliance relating to the built environment, ideal but not essential, but must have willingness to learn
Knowledge/ awareness of Health & Safety in the workplace, or an interest and willingness to learn
Ability to work under pressure, deal with challenging situations, manage own workload and multitask various concurrent tasks, within a fast paced environment
Problem solver with the ability to think outside the box, make decisions, take ownership and use initiative to resolve issues with attention to detail
Good level of numerical aptitude, with commercial awareness. Experience processing and raising POs, etc., would be advantageous
Excellent communications (verbal and written) with colleagues and contractors at all levels
Excellent administrative and IT skills with a willingness to learn new systems and ways of working
Fast learner, organised and able to multi-task and work to deadlines
Facilities Support Assistant - Why Work for Maritime Transport?
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competitive salary;
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annual salary review (discretionary);
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annual bonus (discretionary);
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25 days holiday plus bank holidays;
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life assurance cover from day one;
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group personal pension;
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employee assistance programme;
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Maritime weekly lottery (every Friday someone in the business wins one thousand pounds); and
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a fantastic office and facilities available.
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If this sounds like an opportunity you are interested in we would love to hear from you.
The Company
Maritime Transport Ltd. is one of the largest, privately-owned intermodal transport operators in the UK. Established in 1974 and initially providing container transport solutions with 136 vehicles and 5 depots, the Company was acquired by owner and Group Executive Chairman, John Williams, in 2001.
Since then, under the guidance of a highly-experienced, hands-on management team, Maritime has grown significantly to offer complete supply chain coverage, now operating 1,600 vehicles, and employing 3,000 drivers and staff from over 40 sites in prime port and inland locations.
Headquartered in Felixstowe, Suffolk, Maritime provides a comprehensive range of services to support international and domestic supply chains, including container transport, domestic distribution, container storage and ancillary services, container repairs, freight management, and port-centric warehousing. Through its Tilbury-based fleet sales division, Secondhand Trucks, Maritime is also the UK’s leading reseller of premium, articulated trucks.
Customers comprise blue-chip global shipping lines, freight management companies and cargo owners, including leading grocers and high street retailers.
In 2019, the Company launched its rail division, Maritime Intermodal, as part of its ongoing commitment to providing a full end-to-end logistics solution to its customers. Maritime currently operates more than 30 rail services daily running throughout the UK.
Today, Maritime is flexible, focused, and successful, with a reputation for delivering practical, reliable, and cost-effective solutions in a rapidly changing transport and logistics landscape.
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