Salary: £32,916
Shift Available: Days (with flexibility)
Reporting to the Operations Manager you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation.
Your Tasks
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Leading and managing and team to achieve and exceed SLAs
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Distributing work orders and ensuring the workload of the employees
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Steering, coordinating, and implementing processes as well as planning the daily business activities
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First point of contact for all process and technical faults and forwarding of reports to the involved departments
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Identifying issues or problems and initiating corrective measures and success control
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Ensuring SLA compliance
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Working in the SAP system
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Participating in resource planning (staff and infrastructure)
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Creating and evaluating reports
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Ensuring the quality and service level specifications
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People management activities
Your Profile
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Experience of working with computerised systems
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Experience and understanding of working in a temperature-controlled environment an advantage
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Able to demonstrate reliability, good time management and organisation skills
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Good written and verbal communication.
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Good numerical skills and record keeping skills.
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Able to demonstrate excellent attention to detail.
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Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner.
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Strong customer focus.
We Offer
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22 days annual leave with the option to purchase up to an additional 5 days
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Pension contribution
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A life assurance policy that pays out 4 x Salary
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Employee Assistance Programme that provides you with confidential support, information, and advice to help you
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Employee Discount Scheme through Treats
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Free car parking