Job Title: Customer Service & Support Representative
Location: Remote/London
Rate: Up to £17 per hour
Duration: 12 months with possible extension
Our is seeking a hard-working and collaborative Returns Specialist to join their Operations team in their London office.
As the fastest-growing cloud-managed networking team in the world, our clients products, and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality! Our client also understands that by simplifying powerful technology they can free passionate people to focus on their mission.
Are you ready to join the team?
Requirements:
1-2 years of transactional operations experience
Excellent organizational and teamwork skills
Familiarity with Salesforce and Dynamics GP, Oracle, or other ERP systemsKnowledge and Skills:
Knowledge of RMA procedures.
Experience with data entry and invoice auditing.
Customer service background, preferably customers who want to return merchandise or products.
Responsibilities:
Process return transactions of incoming equipment from our warehouses
Authorize incoming return requests based on company policies; research outlier cases and coordinate with the account executives when higher-level approval is needed
Communicate with customers, partners & distributors relating to returns logistics, credit processing & exception cases
Coordinate with support techs, product management, sales executives, and administrators to ensure that we provide the best possible customer experience
If this is the role for you please submit your CV at your earliest convenience