Job Description/Responsibilities
To provide technical support to our international client base, distributors, users and operators. A role that requires a broad-based technical understanding of our products, the underlying technology and its application. To assist with technical sales and product training.
Responsibilities will include but are not limited to:
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Supporting customers through remote diagnosis and deciding strategies on how to proceed with repairs/support.
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Learn about company products and applications, to be able to communicate complex systems and theories to clients and users.
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Liaising with the Engineering department to provide continuous feedback in order to improve product design and reliability.
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Working through a list of prioritised support tickets to provide an efficient and professional service to end users.
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Supporting field services, in a ‘hands-on’ role that may require international travel.
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Provide the sales team with technical support on company products and applications.
Desired Skills and Experience
Essential
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Knowledge of Windows, Linux and iOS networking (IP / Wi-Fi / GSM / serial).
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Good background of maths and physics
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Problem solving mind-set
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Good understanding of scientific and technical English
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Computer literate
Desirable
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Experience in a research environment.
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Familiarity with sampling theory and cybernetics (control theory).
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Interest in Earth Science interest in geotechnology/Physics with Maths
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Knowledge of programming in in a well-known language.
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Experience of providing support externally to an international client base.
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Demonstrable Character Traits
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High level problem solving ability
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Logical thinker
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Excellent communication skills, both internally and with customers
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Proactive, self-motivated and organised.
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A strong willingness to learn and develop
Personal
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Energetic and self-motivated
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Able to manage multiple priorities under pressure
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Can work both independently or within a team
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Persistent
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Unbounded enthusiasm
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Self-driven
Additional Points that count in your favour