Join our friendly team as a Customer Service Advisor!
Are you passionate about providing exceptional customer service in a fast-paced environment? Do you thrive on solving problems and ensuring customer satisfaction? If so, we have the perfect opportunity for you to learn and grow your customer service and complaint handling abilities.
Our client is seeking a talented Customer Service Advisor to join their team based in Great Baddow. With a competitive salary of up to £25,350 per year, plus a performance bonus, this role offers an exciting chance to be part of a dynamic team.
As a valued member of our Customer Service team, you will report directly to the Customer Service Team Lead. Your responsibilities will include:
Responding to customer enquiries through various channels - phone, email, web, and internal systems.
Collaborating closely with our transport planners to ensure we deliver the excellent service promised to our customers.
Providing clear and accurate responses to customer enquiries, ensuring the highest level of customer satisfaction.
Resolving customer issues and complaints promptly. If necessary, escalating them to ensure the best possible resolution.
Offering reactive and proactive support to increase customer retention.
Following up on missed calls and ensuring timely responses to customer inquiries.
Providing customers with ETA updates and servicing history when needed.
We value your input and believe in a supportive and inclusive work environment. What matters most is your excellent communication skills, ability to work under pressure, and the capacity to multitask and take initiatives.
Located in a countryside office, the organisation is situated two miles away from public transport links. Therefore, having your own transportation is required.
This is a full-time, permanent position, Monday to Friday 8am - 5:30pm.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website