1st & 2nd Line IT Support Technician - 46 weeks year role, private school, Oxford
£26,000 - £28,0000 FTE
AS THIS ROLE IS FULLY OFFICE BASED WE REQUIRE A CANDIDATE WHO LIVES LOCALLY!
Global CTS are working with a well established private school based in Oxford. They are looking for a 1st & 2nd Line IT Support Technician to join their team, reporting to the IT Manager. The 1st & 2nd Line IT Support Technician will be responsible for the smooth running of the IT Infrastructure within the school. This involves the maintenance of the network, software and licenses, as well as hardware support. This is a newly created role at an exciting time for as we roll out personal devices to staff and students and embark on our new IT strategy in 2024/25. Ideally we are looking for someone to start in August. The successful applicant MUST be able to pass a DBS. You will be able to demonstrate the ability to relay instructions in simple terms to none IT staff.
Why Apply
- Company Pension Scheme
- Generous fee remission for children of staff members
- Free meals can be taken at school during your working hours in term-time
Responsibilities
- Installing, configuring, upgrading and maintaining IT equipment, systems, network infrastructure and services for users including staff, pupils and visitors
- Supporting IT projects including roll-out of new hardware, software, network infrastructure and updates
- Troubleshooting, diagnosing and resolving issues within IT equipment and networking infrastructure including user error, hardware and software faults
- Taking pre-emptive action to prevent common, recurring or predictable issues
- Monitoring helpdesk tickets and resolving user issues in a timely manner
- Communicating in a professional manner with all users, including staff and pupils, either face-to-face, over the telephone or via email
- Liaise with other school departments, in resolving issues, installing IT equipment, systems and services and in supporting IT projects
- Providing advice, guidance and training to users in relation to IT equipment, systems and services challenges of a busy school environment
Experience and Qualifications
- Basic understanding of computer networks and systems maintenance
- Proficiency in software installation
- Familiarity with operating systems and troubleshooting
- Practical experience of IT support - desirable
- Qualification in an ICT related field - desirable
Global CTS Limited
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