Isca Recruitment is delighted to be recruiting for a meticulous administrator to join a growing SME business with a superb culture as the Customer Operations Administrator.
This is an important position as part of the customer operations team, providing efficient, timely and accurate information to the wider operations function within the business. Reporting to the Customer Operations Manager, this is a hands-on role. Due to the nature of this role this needs to be an onsite position.
Customer Operations Administrator - Duties:
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Accurately process customer orders to processing target times
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Answer customer queries
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Calculation of shipping charges using carrier price matrix
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Advise internally on matters of delivery, costs and shipping related queries
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Despatch and raise shipping documentation via ERP system and using carrier specific systems
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Raise bespoke shipping documentation and customs paperwork
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Liaise with customers and other departments during the booking process to ensure all shipments are handled correctly and in good time
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Working with customers and suppliers to ensure the correct customs documentation is received and filed for all shipments
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Build and maintain relationships with carriers and hauliers
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Checking carrier invoices and reporting any discrepancies
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Allocate and scanning of completed job sheets
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Printing operating instructions, and forms for office and production
Customer Operations Administrator - The Rewards:
Salary: Up to c£28,000pa + benefits
Hours: Monday – Thursday 8am-4om and 8am – 3pm on Fridays
Location: On site
Customer Operations Administrator - The Person:
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Excellent oral and written communication skills
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High level of numeracy and literacy
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Meticulous attention to detail with a high degree of accuracy is essential
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Analytical with a strong problem-solving approach
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Ability to work under pressure and able to prioritise changing and strict deadlines
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Proactive and professional approach
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Must be self-directed and able to complete projects with limited supervision
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Strong working knowledge of Microsoft Office, including Outlook, Word and Excel
This is an urgent requirement! Applications will be reviewed promptly, interviews to take place asap.
Isca Recruitment Ltd provides services as an agency and an employment business. Isca Recruitment is an Exeter based boutique recruitment consultancy making the perfect match between client and candidate. Specialists in office support, accountancy and finance across the South West