Have you got a strong customer experience background and wanting to further develop your career?
Our client in Cambridge is looking for a Service & Customer Advisor to join their aftersales team.
You will be responsible for:
Answering phone calls
Bookings – email, walk in
Service History
Email queries from service inbox
Loan car handovers – checking fuel & cleanliness – adding to washboard & refuel
VHC follow up
Owning customer waiting areas upstairs & downstairs - hosting
Provide an easy and enjoyable client (customer) experience (internal and external), each and every time.
Champion and maintain a culture of client service excellence; ensuring that the expectations and requirements of the department’s clients are delivered upon.
Liaise with all internal and external clients and candidates in a timely and professional manner.
Coordinate effectively as part of the Front of House Team and wider business network
Recognise your role in integrating effectively with the departments within you centre and wider business network
Ensure you respect direction and guidance provided through your reporting line.
Effectively nurture relationships with your team.
Delivering upon the Service Core Process and Aftersales Experience as per the training, guidance and expectations given.
Demonstrating alignment with, and engagement in, a robust customer communication strategy.
Maintaining electronic records in a complete and accurate manner.
Effectively utilising the tools and resources available to you to become a specialist in your area.
Experience:
Good attention to detail
A background in the auto industry would be an advantage
You will ideally have experience in a customer facing role.
Benefits:
Employee Assistance Programme.
A Life Assurance policy
An Employee Car Scheme after qualifying period
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business