Location: Manchester
Hours: 40 hours between 8:30am and 5:30pm (Monday to Friday with evenings and weekend work required to facilitate an events programme)
Reporting to: General Manager
Who are we?
Bold offers flexible, inspiring workspaces that can be booked by the hour, day, or longer, providing an "office in your pocket" experience. Our beautifully designed locations feature good lighting, functional tech, and no distractions, promoting a work-life blend through free-flowing social and meeting spaces.
Bold's creative environments inspire innovation and collaboration while balancing privacy and flexibility. As a purpose-driven community, Bold champions entrepreneurial thinking and fosters innovation, enabling members to connect, learn, and grow their businesses.
What will you do?
The Community Assistant Manager supports the General Manager in daily operations, ensuring key performance goals are met and members receive world-class service in a creative, inspiring environment that fosters innovative thinking and collaboration.
We want someone exceptional who can deliver the following key responsibilities:
Membership engagement and retention
• Actively develop a community ethos at Bold
• Be aware of the Company mission and values and contribute to the overall success of the team and company
• To liaise with members to ensure open communication and positive results
• To ensure all beverage and refreshment areas are maintained and well stocked at all times
• Ensure set up and service of rooms are to member/visitor specifications at all times
• Light cleaning duties with strong attention to details and member needs
• Follow the opening and closing procedures of the centre so that it’s ready for business and meeting our brand standards.
• Deal with member and guest queries in a proactive and positive manner
• Ensure every member and guest experience is a positive one, seeking feedback and making changes accordingly
• To have an efficient and high standard of room service to conference meeting rooms and events space
• Effective and unobtrusive clearance of member and guest areas
• Organise time and systems to ensure a consistently high standard of service
• Greet members and guests with a warm and welcoming demeanor
• Have a good understanding and passion for Bold standards
• Empower any direct reports to deal confidently with customer queries
• Ensure the company and Bold policy & processes are followed at all times
• To support in membership retention and overall membership satisfaction
• Ensure meeting rooms and workspaces are well maintained, well presented and refreshed for each member and guest booking
• Ad hoc duties as and when required by the business
• Work with the General Manager to maintain contract compliances, and member folders.
• Work with the General Manager to go through “know your customer” every 3 months.
• Helping set up all show offices and customer move in and move outs.
• Supporting on all events and taking the initiative to respond to any event queries
• Assist the General Manager in updating, charging, and maintaining accurate member information in billing software
• Being knowledgeable of all other centres products and services.
• Serving as backup to other similar positions at other locations nearby
• Hosting centre viewings and engaging with potential members to create a memorable experience.
• To support with occasional evening and weekend events
Finance
• Support with driving revenue at Bold
Sales & Marketing
• Maintain the relationships within the Bold vertical community and local neighborhood whilst promoting the brand
• Promote and upsell the full range of products and services to members
• Maximise revenue opportunities generated by the location
• Assist the General Manager in marketing activities
Compliance & Health & Safety
• Support the General Manager and the management team to ensure Bold is H&S compliant through a thorough understanding of the policies relating to our statutory H&S obligations
• Take part in training on all cleaning equipment, materials and approved chemicals used within the premises
Training
Complete all mandatory training modules annually: -
• Anti-Bribery
• Code of Conduct
• Cyber Security
• Ergowize
• Fire Safety Essentials
• Fraud Prevention
• General Data Protection Regulation
• Health and Safety Induction
• Legionella
• Modern Slavery
• Money Laundering
• Unconscious Bias
• Whistleblowing
Knowledge/Experience
• IT literate
• Experience of working within hospitality or club members’ space
• Not essential but 2 years’ service in similar environment is an advantage
• Social media
• Any Business/Hospitality Management Degree will be a great advantage but not essential
Key skills/behaviours required for this role:
• Skilled listener and communicator
• Able to communicate clearly with all levels of members
• Passionate about delivering exceptional customer services
• Building professional relationships
• Outstanding interpersonal and multi-tasking skills
• Confidently handle customer queries
• Working effectively
• Attention to detail
• Emotional intelligence
• Resilient and embraces change
• Have a can-do attitude
• Guest focused
• An ambassador for the ultimate members experience
What will we offer you?
• £23,796 per annum
• 33 days Annual Leave (including Bank Holidays)
• Discounted Private Medical Insurance Cover
• Life Assurance
• Income Protection Insurance
• Payroll Giving
• Cycle Scheme
• NEST Pension Scheme
• Employee Assistance Programme
• Annual Flu Jabs
• Eye Tests
• Training Support Package
• Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
• Annual Professional Membership Subscription
This vacancy will close once we have filled all available interview slots. We therefore highly recommend early application
REF-(Apply online only)