The Role
Due to our continued success here at Fortem, we are excited to announce an opportunity for a skilled and dynamic Customer Liaison Officer to become a pivotal part of our Birmingham Projects team.
Located in southern Birmingham, with potential travel across the city, this full-time role is perfect for someone who is passionate about enhancing customer and client satisfaction. As a Customer Liaison Officer, you will collaborate closely with tenants, providing invaluable support to our Site Team to ensure seamless project delivery and heightened customer experiences.
The Project
Working on the delivery of this c£25m Social Housing project, you will play a key role in resident and community engagement initiatives and communications, liaising with customers and residents to ensure a clear understanding of the nature and scope of works happening.
You will coordinate access arrangements as necessary, ensuring any issues or concerns are resolved quickly and effectively, in order for works to be completed to schedule.
Essential And Desirable Criteria
Essential Criteria:
• Previous experience of working in a customer facing environment
• Ability to deal with sensitive situations
• Resilience and strong negotiation skills
• Proficiency in Microsoft Office
• Full Driving Licence
Desirable Criteria:
• Previous undertaking of a similar role
• Awareness of diversity issues
Fortem embraces diversity in the workplace and encourages applications from all sectors of the community.
Personal Qualities
We are looking for a candidate who is a fantastic communicator, someone who enjoys meeting people, attending different sites, and resolving problems pro-actively. At Fortem we look for a balance of skills and experience but just as important to us are your values and behaviours.
Some flexibility in working patterns is to be expected and a clean driving license is essential. We offer you a bright future, one where you will have the opportunity to develop your career with a fast moving, forward thinking company, who recognise and rewards your achievements.
Additional Information
Benefits:
• Salary sacrifice company car OR basic salary + Motor Expenditure Allowance (£3,000)
• 25 days annual leave + bank holidays + your birthday off
• Pay review every January
• 26 weeks full pay maternity leave
• 8 weeks full pay paternity leave
• Discounted gym memberships at national and local gyms
• Up to £3,000 colleague referral fee
Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more.
About Us
Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years.
Above everything else you will be joining a values based business, our values are at the centre of every activity we undertake. Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective market