Application Specialist (COINS) | £55k - £60k | Hybrid / West Midlands
We are looking for someone with technical, hands-on COINS experience to be able to support the COINS application for a desirable construction company.
The role will involve providing application support, ensuring that technical issues are resolved within agreed business SLA’s or escalated when appropriate.
Role / Responsibilities:
Provide 2nd/3rd line support of COINS
Resolve issues within agreed SLAs
Provide training as required giving advice and guidance to ensure best practise
Develop technical documentation and internal knowledgebase
Log support issues and liaise with 3rd party application vendors support to ensure resolution of software incidents
Assist with bug fixes and system changes
Work alongside and advising internal/external IT support teams
Assist with reporting where necessary
Qualifications / Experience:
Deep understanding of the COINS ERP
Experience across a range of COINS modules
Understanding of business process in a construction environment
Package:
Salary £55k - £60k DOE
Hybrid – once a week in the West Midlands office
Generous company benefits