Applications Support Engineer - Nottingham - Hybrid
£40,000pa to £43,000pa + Excellent Benefits
2nd Line Applications Engineer requirements with Legal Documentation Management, Billing and Accounting Software experience, File Site, Email Management Software, SQL Server, IT Service Desk, Service Now / Support Desk Applications, Win 10/11, O365 / M365, Azure and Windows Servers Infrastructures.
Software Applications such as iManage, Aderant and/or BigHand expertise will be highly desirable.
Nottingham, East Midlands.
This Experis IT client are a renowned UK Top 3 legal services group with a 1,000+ employees across 16 offices, who support more than 6,000+ active clients, ranging from FTSE 100 companies to private individuals across the UK.
Your key responsibilities will involve:
Technical resolution of IT application-related incidents through and via Service Desk escalations.
Managing Applications queries using the IT ticketing system (ServiceNow) and ensuring comprehensive database of queries and resolutions is kept up to date and made available across the team via a knowledge base.
Work collaboratively with other IT / Infrastructure Teams for upgrades, fixes and patches.
Define appropriate application maintenance, support and incident management processes and procedures
Provide timely communication to users on the status of their application requests and incidents.
Liaise with IT suppliers and vendors to ensure IT application-related incidents are resolved quickly
Producing, maintaining and updating technical documents and procedures
Pro-actively identifying and resolving application issues and recommending improvements/changes
Defining and executing on application routine maintenance plans
Undertake IT problem diagnosis, implementing problem resolution or prevention measures as appropriate and publishing known fixes to the IT Knowledge base.
Monitor the availability, performance and throughput of supported IT applications.
Prioritise and schedule assigned application support activities and tasks within the team.
Maintain IT application support technical documentation within the IT Knowledge base.
Making recommendations for enhancements and changes to applications where applicable.
Ensure capacity, availability, security and service support requirements are considered in all IT applications
Implement, test and monitor required IT application changes in line with change implementation plans.What you'll have in your locker:
Excellent Microsoft Technology analysis, troubleshooting and resolution skills.
Previous experience of Helpdesk Support inc. ServiceNow, Win 10/11, SQL, O365/M365, Azure
Legal Documentation Management, Billing and Accounting Software experience
Experience providing technical and configurational support for applications.
ITIL and/or an IT/ Technology-based qualification - HND or above
Experience supporting professional service applications and associated case management workflows.
Working knowledge of SQL including data mining and analysing back-end logs is desirable.Knowledge of Document Management Systems is highly desirable although training will be given
Call Experis IT ASAP to find out more about this role