Service Reception Manager
Pembrook Resourcing are currently recruiting on behalf of their client a service reception manager, this role would be an excellent move for a service advisor looking for progression in their career!
The Role -
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Responsible for managing the Service front of house area
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Create outstanding customer confidence in the service offered by our client by ensuring a professional performance and exceptional commitment to customer care
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To maximise service sales and profitability by selling core, value added and incremental products and services
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Manage a team of service advisors and delivery driver.
Responsibilities -
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Meet or exceed the monthly budget for hours sold and profitability
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To oversee and manage the service reception on a day-to-day basis, assisting and advising the other advisors with the more challenging decisions & testing opportunities.
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Ensure that Work In Progress is under control and that processes are adhered too, review all open jobs and report any work in progress problems to Aftersales Manager
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To drive the reception team to reach their retail invoicing targets.
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To monitor cash accounts / till reports and to report issues to the Aftersales Manager
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Monitor and book required training days in line with budget
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Design and implement Service Advisor rotas including Saturdays, taking into consideration training and holiday days, also peak work load periods of the year
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Working as a Service Advisor alongside the team with the additional Managerial duties.
The individual –
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Excellent communicator both written and verbal
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Creative and forward thinking.
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Have excellent people management and development skills
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Be passionate about customer service
IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck