Out of Hours Breakdown Controller (Weekends and Bank Holidays)
Competitive salary
Permanent/Part Time
Working remotely
Saturday 06:30am to 18:30pm
Sunday 06:30am to 18:30pm
Bank Holiday Cover, 06:30am to 18:30pm
Training will be at our Head Office (Dordon, B78 1SZ) for a minimum of 6 – 8 weeks
Petit Forestier are the European leader in refrigerated rental and have a fantastic opportunity to work remotely/homeworking, as an Out of Hours Breakdown Controller for our Head Office. The successful candidate will be responsible for ensuring smooth operational flow of all out of hours reported incidents within agreed time scales.
What do you get?
- 25 days holiday, plus bank holidays and Birthday
- Increasing holiday entitlement for long service (capped at 30 days)
- Company pension
- Group life assurance scheme, plus access to Unum’s multiple health & wellbeing services and employee discount perks
- Employee referral scheme of up to £500 (before tax)
- Free onsite parking
What will you be doing?
- To control allocate and manage all incidents through to timely conclusion
- To understand and exceed customer expectations
- Always ensure customers have a full understand of events and estimated time scales
- To support other team members and other colleges to ensure continuation of service
- To ensure cost effective repairs within time scales
- Constantly update in house computer systems with progress and incident specific
- information
- To work closely with all Petit Forestier workshops and rental depots to support the operation
- Ensure at all times that potential recharges are identified and recorded at the earliest possible time
- Where ever possible for recharges, confirm and agree acceptance with customer prior to continuation of incidents
- Ensure the highest level of professionalism at all times
- To ensure all open incidents are effectively communicated to all parties on shift change
What are we looking for?
Essential:
- Systematic approach to problem solving
- Previous experience working in customer service
- Excellent Interpersonal skills to include written and verbal communication internally and externally
- Good to excellent geographical knowledge of the UK and Northern & Southern Ireland
- Excellent phone manner
- Ability to remain calm in a pressurised environment
Desirable:
- Knowledge of Rental Procedures
- Knowledge of the Commercial vehicle Industry
To apply please submit your CV and a member of our recruitment team will contact you