Job Title: Supported Housing Officer
Location: Stockport
About Us: A national not-for-profit organisation providing person-centred services. We support people with a wide range of needs, including learning disabilities, mental health, physical disabilities, and substance misuse.
Job Description: We are seeking a dedicated and experienced Supported Housing Officer to join our Housing Management team at our Head Office in Stockport. The role involves effective tenancy management, income maximisation, and arrears recovery. You will manage a caseload of tenants, provide advice and support to scheme staff, and ensure positive tenancy sustainment.
Key Responsibilities:
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Conduct pre-tenancy checks and sign up new occupants.
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Support tenants with Housing Benefit applications and ensure timely submissions.
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Monitor Housing Benefit claims to avoid arrears.
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Visit new tenants to ensure their wellbeing and address any issues.
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Maintain accurate records of tenancy agreements and accounts.
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Support the administration of rent and other charges, liaising with tenants and staff.
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Provide training and guidance on good housing management practices.
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Work with tenants at risk of losing their tenancy to prevent eviction.
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Take formal tenancy enforcement action when necessary.
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Attend tenancy reviews and case management meetings.
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Initiate legal action and represent Creative Support in court if required.
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Manage voids and ensure properties are maintained to a high standard.
Requirements:
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Experience in social housing, supported housing, client finance, or welfare rights (desirable).
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Working knowledge of welfare rights and benefits system (desirable)
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Familiarity with computerised records and accounts
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Ability to engage effectively with service users and build strong working relationships
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Willingness to travel nationally and work flexibly according to service needs.
Benefits:
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25 days annual leave plus 8 statutory days (pro rata for part-time).
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£100 bonus upon successful completion of probationary period.
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Employee Assistance Service offering free advice and counselling.
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Discounted annual rail season ticket plans.
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£100 retirement bonus.
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Provision of uniform, mobile phone, and laptop as applicable.
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Travel expenses and mileage allowance for business use