As a Service Coordinator, you will be an integral part of the Scheduling team, working under the guidance of the Team Lead and Scheduling Manager to efficiently coordinate service appointments for our workforce of our Technicans.
Your role involves collaborating with various departments to align schedules with business goals, allocate personnel efficiently, and ensure smooth workflows. Additionally, you will play a key role in addressing customer enquiries, confirming appointments, and resolving scheduling conflicts to ensure high levels of client satisfaction.
In return, you will have the opportunity to work flexibly with 4 days in the office and 1 day home based, and in addition to your salary & pension you will benefit from 25 days annual leave in plus public holidays, a healthcare cash plan (Medicash), Employee Assistance Programme including access to a 24/7 GP and prescription service, an employee wellness programme, pension, and life assurance. Once you’ve been with us for 12 months you’ll also have your birthday off on us too!
About you:
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Proven experience in a scheduling or customer services role, preferably in a service-oriented industry.
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Strong geographical knowledge of the UK.
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Team player with the ability to collaborate effectively with customers, other departments, and technicians.
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Exceptional organisational and time-management skills.
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Excellent communication and interpersonal skills.
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Proficient in the use of scheduling software and MS Office applications with the ability to quickly learn new IT systems.
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Ability to work well under pressure and adapt to multiple priorities in a fast-paced environment.
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Familiarity with the pest industry would be advantageous.
Additional Information:
We are looking for a team of service coordinators to be based in our office in Gloucester with the option of Home Working one day a week on a flexible basis after training. These roles are permanent, working Monday to Friday, 40 hours per week Our office is fully and easily accessible to everyone and in a great location, with onsite parking!
If you are interested in this role, please apply now and forward an up-to-date copy of your CV