Sales/Customer Service Manager
Working hours – Monday to Friday 9am-5:30pm
Salary £35k+ dependent on experience
My client, a forward thinking, exciting organisation are looking to recruit a Sales/Customer Service Manager to join their growing team. They are looking for a highly motivated and experienced Manager to oversee 4 Team Managers, looking after specialist teams.
You will be responsible for overseeing the day-to-day operations ensuring the team meets and exceeds performance targets. This role requires a strong leader with excellent communication skills, a strategic mindset, and a passion for driving results from sales through service.
Key Responsibilities:
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Leadership & Management: Lead, mentor, and motivate a team of 4 team leaders to achieve individual and team targets
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Performance Monitoring: Track and analyse key performance indicators (KPIs) to ensure operational efficiency and effectiveness
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Customer Service: Maintain high standards of customer service and handle escalated customer issues promptly
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Training & Development: Develop and implement training programs to enhance the skills and performance of staff
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Process Improvement: Identify opportunities for process improvements and implement changes to enhance productivity and customer satisfaction
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Reporting: Prepare regular reports on team performance, customer feedback, and operational issues for senior management
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Compliance: Ensure all operations comply with company policies, industry regulations, and legal requirements
Qualifications & Experience:
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Proven experience in leading sales through service
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Strong understanding of call centre operations
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Excellent leadership, communication, and interpersonal skills
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Ability to analyse data and develop strategies to improve performance
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Experience in training and development of staff
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Strong problem-solving skills and ability to handle challenging situations
If you are interested in this role and feel you have the necessary experience, apply for consideration