To be the first point of contact for all ‘resident visitor’ related RingGo permit enquiries, complaints, technical issues and refund requests. To also provide additional administrative support within the parking service.
Responsibilities:
The responsibilities of the role include handling resident and visitor inquiries, complaints, technical issues, and refund requests related to RingGo, as well as managing debt assistance under the Breathing Space scheme. The role also requires responding to correspondence and ensuring compliance with Council deadlines, resolving complaints with patience and understanding, and occasionally handling telephone inquiries. The successful candidate will use IT systems efficiently, comply with the Data Protection Act, and possess basic computer knowledge with the willingness to learn new tasks. Excellent timekeeping, interest or experience in the parking service, and proficiency in Microsoft Office and various databases are essential.
Additional duties:
Additional duties involve assisting colleagues with IT systems, achieving service outcomes and personal appraisal targets, and participating in training and meetings for professional development. The candidate must adhere to the Council's commitments to customer service excellence, public service values, and health and safety policies, ensuring compliance with relevant legislation. Responsibilities must be carried out in line with the Council's Equal Opportunities Policy and the overarching aim of providing quality and equitable service to all.
Please note, duties are not limited to the above. If interested please click on 'Apply' now to submit your resumé. We are not able to provide feedback to every application, only successfully shortlisted candidates will be contacted for an interview