Customer Success Manager (IT and Technology Sector)
-
Plymouth, Devon
-
c£40,000 per year
-
Plus flexible working, 25 days holiday plus bank holidays, Private Pension, Life Insurance, etc.
The Opportunity:
My client working within the technology sector are currently looking to recruit for a Customer Success Manager on a permanent basis. In this role you will be managing a small team of Customer Success Executives.
As the Customer Success Manager, you will not only bring energy and enthusiasm to the role, with the natural ability to quickly establish rapport with your client stakeholders, but you will bring that same energy and passion as a leader of people, setting direction, supporting and coaching and you will also be representing the Customer Success and the Client Relationship teams within the company’s wider Management Team.
In addition, as you develop in the role, the Customer Success Manager will be working closely with some of the company’s high-profile Enterprise Accounts.
Skills and Experience:
-
A minimum five years' experience in a similar role or in a Client Relationship Executive role with demonstrable leadership experience
-
A driving licence and willingness to travel as and when required
-
Exceptional communication and interpersonal skills, organised and proactive
-
Driven and solution focused
-
Basic IT knowledge (including all Microsoft packages)
-
Act as line manager to the members of the Customer Success Team.
-
Perform routine employee one-to-one appraisals, as guided by company policy.
-
Represent the Customer Success Team within the Management Team, briefing upwards to Senior Management and communicating company initiatives, decisions, plans and targets downwards to the Customer Success Team.
For further client and role information, please call and speak with John here at ISR?