Pertemps Sheffield are currently recruiting for experienced Customer Service Advisors, to join the Fleet department of one of our long-standing and nationally recognised clients, Royal Mail.
Main Duties:
Being logged into a call centre platform and taking inbound calls, meeting telephone KPIs and customer contact timescales
Maintain a shared inbox in between calls for email bookings
Supply daily support and advice to workshop staff and management, highlighting any issues or concerns that may affect the operation
Use resource data and own initiative to plan and book all vehicle repairs and maintenance into national workshops
Pro-actively liaise with workshop and management on resource planning and ad hoc urgent resource issues
Support and manage communications between the workshops and customers
Be responsible for all customer related vehicle updates, issues and complaints
Successful Candidates:
Excellent customer service skills and experience within a customer service call centre setting with pushed calls
Excellent communication skills both verbal and written
Ability to deal with departmental issues in a professional manner
Excellent understanding of individual customer requirements and understand the impact to all customers, internal and external
Excellent organisational, planning and prioritising skills with commercial awareness
Previous experience in dealing with multiple IT systems/platforms, ability to learn new systems
Experience working under pressure
Good IT skills, computer literate
Competent in Microsoft Excel
Working Week and Pay Rate:
You will be paid £12 per hour.
Your working hours will be Monday to Friday, between the hours of 6am and 4pm. You will work on a rota’d shift pattern of either 6am until 2pm, 7am until 3pm and 8am until 4pm.
The role is being offered on a temporary basis, with no end date set.
If this is something you’d be interested in, please apply today with your CV or alternatively give us a call on (phone number removed)