The principal role of the Field Engineer is to ensure the smooth delivery of Cat 5e cabling, VoIP phone systems, and other services to customers, both on-site and in the office.
Responsibilities:
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Install new CAT5e cabling and enhance existing data cabling infrastructure, including trunking installation.
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Conduct site surveys in commercial environments and provide detailed reports with findings.
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Install VoIP phones, switches, routers, and WiFi systems.
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Provide on-site customer support and complete on-site work within agreed provisioning process timescales.
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Troubleshoot a range of issues, investigate and diagnose faults, and work through to resolution.
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Ensure customer satisfaction in line with their expectations.
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Comply with company Health and Safety, Data Protection, Information Security, PCI, and IG policies.
Requirements:
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In-depth knowledge of installing Cat 5e cabling and enhancing existing data cabling infrastructures in commercial environments.
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Understanding of configuration management for customer premises equipment, such as routers, switches, and phones.
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Ability to conduct detailed site surveys and provide comprehensive reports.
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Strong troubleshooting skills and the ability to resolve technical issues efficiently.
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Excellent customer service skills and the ability to ensure customer satisfaction.
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Compliance with Health and Safety, Data Protection, Information Security, PCI, and IG policies.
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A satisfactory DBS check is required.
Additional Information:
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You will be provided with a company van, fuel card, and all the necessary tools to complete your work efficiently.
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The position involves travel to customer sites, so a valid driver's license is required