Application/Software Support Engineer Applications/Software Support Customer Service
Application/Software Support Engineer
My fantastic client in Bingham, Nottingham is looking for a solid an Application/Software Support Engineer to come on board on a permanent basis. The role will be to work as part of a team delivering first class Application/Software Support to their customers.
This is a hybrid based role offering 3 days per week remote working from home.
Job Responsibilities:
The role itself is very varied but will entail:
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Logging and progressing 1st/2nd line Support Calls using an established support system.
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Follow up “customer care” calls.
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Promote the latest products and services to the customer base.
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Set, maintain, and exceed customer service standards
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Work to an agreed set of KPI and SLA standards to ensure customer satisfaction.
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To progress all outstanding calls and ensure they are resolved within the relevant time scales.
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Produce internal and external training documentation for our goods and services.
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Deliver new and existing products and services in a timely and professional manner.
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Implement systems at customer premises and provide training to key stakeholders when required.
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QA new product releases and update the User Documentation
Essential skills:
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Experience of working in a customer support role, preferably on an IT Service/help desk.
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Experience of MySQL.
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Experience of using Microsoft Office applications.
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Excellent Customer Service skills
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Basic Windows 10 knowledge and experience.
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Full UK clean driving license and use of a personal car.
This is a permanent role paying between £25-30k per annum plus package. It also offers 3 days per week remote working from home.
If you are an Application/Software Support Engineer with experience of Customer Support and support bespoke Applications then please forward your CV over to me asap as interviews are being arranged immediately