Located on the picturesque outskirts of Cambridge, our dedication to quality and keen attention to detail sets us at the forefront of luxury market standards.
We are passionate about delighting our customers as they are at the heart of everything we do. Our busy customer service team are often their main contact with Harbour Lifestyle.
Main responsibilities
Responding by email, WhatsApp, live chat & social media via our ticketing software and by phone
Communicating with our warehouses & delivery partners.
Assisting our Operations team by contacting customers to confirm deliveries
To create customer orders and process payments
To handle additional administrative tasks, such as processing return orders.
To gain a great understanding of Harbour Lifestyle products
Comfortable taking customer appointments in our showroom and taking orders.
To support the rest of the Customer Service teamEssential attributes.
Experience within a customer-focussed environment
Strong written and spoken English & numeracy skills
IT literate. Microsoft Office
Good organisational skills, able to prioritise workload
A can-do attitude able to move between tasks
Strong attention to detail and problem-solving skills
You are a team player - we're a close-knit team!
Able to commute daily to our Dullingham HQDesirable attributes.
Familiarity with the following software (or similar)
Shopify (e-commerce)
Gorgias (customer service ticketing)
Nesuite (business management)Full training on the above will be given
Job Details
Full-time
Office based.
Monday to Friday 9am - 5pm
Saturday & bank holiday working rota
26 Days annual leave