Elvet Recruitment are on the lookout for an Aftercare/Repairs Supervisor for a well-renowned Civil Engineering contractor based in the North East.
This opportunity would best suit a Site Manager who is looking to take a different route within their career, or someone within Customer Care, Snagging or Quality Control.
Within the role you will be responsible for the following:
-
Monitoring and checking the customer care reports received from external housebuilding clients on plot work sites
-
Meet with homeowners to assess defects in our works against given tolerances and come up with mutually agreeable remedial actions within timescales
-
Liaise with Clients to agree processes and timescales
-
Categorising works-based source and liaising with Quantity Surveyors to allocate costs
-
Liaise with Quantity Surveyors to produce prices for extra works
-
Submit accurate and timely updates to our customer care administrators
-
Liaise with Senior Management and external clients on customer care issues
-
Manage labour, (including Health and Safety requirements) to carry out the remedial works
-
Assess labour, plant and material requirements and allocate/order accordingly
-
Manage own time to achieve pre planned site inspections / audits
-
Dilapidation surveys – video / photo surveys taken at works location prior to onset of works to ascertain and accurate snapshot. Prevents spurious claims for damage etc
-
Provide holiday cover for other construction administration roles
-
Educate, promote, and coach colleagues with best practise
-
The role will also include other responsibilities for monitoring Health, Safety, Environmental and Energy issues
-
Control and manage the recording and rectification of defects
To be considered for the position, you must have the following:
-
Ability to demonstrate experience within Groundworks, specifically Plotworks
-
An understanding of NHBC standards
-
Full UK Driving License
-
Be customer focussed and able to represent the company in the best possible way at all times
-
Experience of dealing with occupied housing and their residents
-
A strong Technical and Commercial understanding
Remuneration:
On offer is a package of circa £45,000 + Car/Car Allowance, Fuel Card, Enhanced Holidays and Company Pension Contribution schemes
For more information contact Jack Vasey at Elvet Recruitment