£13-14 per hour - PAYE
£17-18 per hour – Umbrella
Part Time
6 Month Contract Initially
Bristol
Responsible for scheduling repairs and tasks to colleagues out on site including allocating repairs and ensuring tenants are kept informed of any delays or changes to their repair appointments and rearranging as necessary. To communicate with colleagues on site throughout the day ensuring work is completed within agreed timescales and to manage the schedule to recognise and act on issues around health and safety of resources. To update all systems immediately with accurate notes that reflect the current repair status and maintain communication with all stakeholders.
Key job outcomes/accountabilities
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Receive and respond to customer enquiries, in line with council policies and procedures always providing excellent customer service.
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To accurately raise reported repairs and prioritise in line with agreed timescales, ensuring policies and procedures are followed.
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Ensure that repair requests are allocated, planned, and scheduled effectively to maximise the use of resources and completed “right first-time”.
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Pro-actively monitor the progression of allocated jobs throughout the day and communicating with operatives, surveyors, and customers to ensure the timely completion of works.
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Ensure operatives have acceptably completed repairs using their mobile devices and give feedback to trade managers and supervisors if there are any issues.
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Provide information, advice and guidance to customers, contractors & colleagues who have repairs enquiries.
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Make outbound contact to customers as required and make enquiries on behalf of customers and arrange appointments.
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To effectively and appropriately liaise with contractors.
Requirement - ESSENTIAL
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Qualification in GCSE Math’s and English or equivalent qualification or experience that demonstrates ability within these areas.
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Proven experience of working in a customer service environment.
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Excellent interpersonal and listening skills, and telephone manner.
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Able to work well as part of a team by communicating effectively with colleagues and have a willingness to assist where needed.
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Ability to work quickly and accurately under pressure to meet deadlines.
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Ability to communicate successfully with a wide range of partners both internal and external including the ability to converse with citizens and provide advice in accurate spoken English, or through a BSL interpreter.
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Able to demonstrate knowledge and/or experience of equalities, diversity, and inclusion issues.
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Have a working knowledge of Microsoft Office applications or equivalent including the following: Outlook, Word, Excel, Internet Explorer, and have a willingness to learn new applications and technology as appropriate