Position: E-commerce Customer Care Assistant
Location: Burton on Trent
Salary: £25k-£29k DOE
Working Hours: 8:30pm-4:30pm or 9am-5pm (Monday - Friday)
Are you looking for your next step in Customer Service?
You have the opportunity to join a well-established Construction Supplies business in Burton on Trent.
We are on the lookout for an E-commerce Customer Care Advisor to join our team due to our growth and expansion. This role is perfect for someone who is passionate about delivering exceptional customer service and making a positive impact on customers’ experiences.
Responsibilities:
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Respond to customer enquiries in a timely and professional manner.
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Provide accurate information about products and services.
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Resolve customer complaints in a positive and effective manner.
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Maintain customer records and update customer information as needed.
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Identify customer needs and suggest appropriate products and services.
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Follow up with customers to ensure their satisfaction.
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Provide feedback to management on customer service issues.
Required Experience
E commerce experience is desirable but not essential. Most importantly, you will be from a Customer Service background and will be passionate about giving good customer service