Title: Network Service Co-OrdinatorLocation:
Romsey, Winchester Hill, SouthamptonSalary:
£23,000 -£27,000 - dependant on experience.
Summary of Position:
Due to continued growth and expansion, wour client is seeking a Network Service Co-ordinator to join their successful team
, Place and manage Fixed Line, Broadband, SIP, and mobile product orders using a variety ofinternal and external systems
Informing customers of new and ongoing orders via telephone and email
Updating customers with fault progress and timescales regularly
Ensure all internal systems are updated with the provision changes
Competencies Required:
Time Management Skills
Excellent customer service skills
Be able to work within a team as well as on own initiative Be able to adapt to change
Excellent telephone technique and mannerExperience & Training:
An understanding of PSTN, ISDN, Broadband, SIP An understanding of Ethernet Technologies desirable
An understanding of PBX / Hosted telephone systems (Cloud) Experience using WLR ordering portal
What do we offer?
23 days holiday (moving to 26 with service)
Pension
Death In Service Insurance
Health Insurance
Employee Assistance Programme
Free treats and refreshments
Modern Offices
Free Parking
Fun Team
Events
Perkbox
Development and training support
Who are you?
You are confident on the phone.
You enjoy multi-tasking and troubleshooting.You are organised and self-motivated.
You have a can-do attitude and a pro-active. practical approach to your work.
You treat client experience with the upmost importance.
If you like the sound of this role and think you fit the above description, then we want to talk to you. Apply today!
Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status