Job Title: Parts Advisor
Location: Watford
Salary: £27,000 basic – OTE £32,000
Hours: 8am - 5.30pm Monday - Friday. Every other Saturday morning (Paid as overtime)
Hawkfield Recruitment is currently working with a very well-established Automotive Dealer Group in the Watford area. We are looking to recruit an experienced Parts Advisor for the Aftersales team here.
This is a highly successful business that has grown significantly over the past 20 years. with locations based in London, Buckinghamshire, Berkshire and Hertfordshire, they are still growing!
Key responsibilities of Parts Advisor:
Your key responsibilities as a Parts Advisor will be:
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Answering inbound telephone calls promptly.
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Qualifying customer requirements.
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Confirming all customer details are recorded accurately on the system and amend where necessary.
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Dealing with complaints and enquiries.
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Liaising with different departments to ensure customer satisfaction.
About You:
As a Parts Advisor, you will ideally have the following skills and attributes:
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Excellent communication skills and a good telephone manner.
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Great computer skills and the ability to multi-task.
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High levels of commitment to providing the best customer care.
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A positive and friendly attitude in the work environment.
Additional Benefits:
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Access to their in-house training academy for everyone
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Access to The Volkswagen National Learning Centre for specific roles
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Internal career progression opportunities across our various brands and locations
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Electric Vehicle (EV) Training levels 1- 4 depending on role
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High street discounts
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Wellbeing portal
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Employee assistance programme
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Purchase, service and parts discounts
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Employee referral scheme
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Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme
Please know that once you have applied for the Parts Advisor role, more in-depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!
Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY – alternatively, contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail