Care Coordinator
Responsibilities:
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Monitoring staff and service user communications;
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Monitoring and managing rosters for the allocated geographical areas
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Responding to concerns, complaints and queries from Service Users, escalating where appropriate
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Responding to complaints and queries from employees, escalating where appropriate
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Ensuring good record keeping;
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Involvement in the recruitment process for allocated geographical area where required
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Emergency assignment of workers to cover care calls when required.
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Ensuring that all points of service delivery are implemented to high standards
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Support the implementation of effective quality assurance systems to promote high quality, best practice and continuous improvement of services
Experience:
Minimum of 2 years of experience in line management position within Health & Social Care
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Full driving license with use of own vehicle
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Experience of using electronic rostering systems
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Experience in a Care Coordinator Role