We are delighted to be working with a fantastic client, that is looking for a Real Time Planning Manager to join their operation. You will manage a small team whom are based around the world. This is a fast paced & ever changing business, You will need resilience and ability to adapt to several work streams, ensuring the business plans to achieve against it’s targets and to highlight any risks or opportunities to service in the future.
What you will be doing…
Work with wider Workforce Planning teams to map out work flows, understanding individual pieces of work, arrival patterns and time required to complete each task
Develop and maintain detailed Real Time plans, ensuring that performance targets are understood and reflect, current FTE and future requirements are accurate
Identify trends and aim to focus on process improvement
Meet with senior management on a regular basis to discuss the plan for the upcoming days and weeks, identifying potential risks and develop mitigation strategies to facilitate decision making
Look back at performance against plan, using information to further improve planning going forward
Work closely with wider planning team to develop WFM reporting dashboards specific to the needs of the back-office operationWhat we are looking for…
Extensive experience in Real Time workforce planning
People management experience (in person & VIA WFH/ offshore)
Able to demonstrate experience in creating real time planning models
Strong communication skills, with the ability to present and engage at a senior level
Highly numerical, with experience of analysing large data sets to identify trends and patterns
Experience in working with WFM platforms with an understanding of key set-up and processes would be advantageousIf you would like to discuss the opportunity above, please forward your CV to (url removed)
We look forward to hearing from you