HFL Block Officer/Housing Officer
Location: Lambeth, London
Contract: 3 Months (Potential for Extension)
Hours: 35 per week
We are seeking a dedicated Housing Officer for a local authority in Lambeth. This role focuses on delivering high-quality housing services and ensuring sustainable tenancies within the community. The initial contract is for 3 months, with the potential for extension.
The Role As a Housing Officer, you will be responsible for providing proactive, customer-focused housing management services. Key responsibilities include:
Delivering key housing management services to a high standard.
Assisting and advising residents on tenancy and estate management.
Updating management information systems with relevant data.
Responding to complaints and service delivery issues.
Processing allowances, compensation claims, and discretionary awards.
Investigating and managing abandoned properties and tenancy fraud.
Conducting new tenant welcome visits and tenancy reviews.
Coordinating routine site inspections and monitoring estate service contracts.
Addressing nuisance and anti-social behavior.
Promoting tenant participation and community development initiatives.
The Candidate
The ideal candidate will have previous experience in a similar housing role. Key requirements include:
Proven experience working in partnership with multi-agencies, local residents, community groups, and police.
Experience managing complex casework and following through successfully.
Ability to resolve queries and provide advice to customers.
Supervisory experience, including training and quality checking.
Strong written skills for providing content for newsletters and reports.
The Contract
Hours: 35 per week, Monday to Friday, with occasional evening meetings.
Duration: 3 months, with potential for a temporary-to-permanent transition.
To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail. If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate