My client is seeking a bright and enthusiastic Customer Membership Advisor to look after on-boarding new clients within the business. You will be the members 'go to’ for any enquiry and constantly ensuring a positive customer experience so that members are getting the best out of their subscription.
The ideal candidate will be enthusiastic, approachable, bright and a confident communicator at all levels, written and verbal. This is a fantastic opportunity, within a fantastic company!
Responsibilities include.
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Delivering excellent customer service through maintaining good relationships
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Providing knowledge and assisting with any customer enquiry
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Providing support to the sales team
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Reporting customer feedback, concerns and issues to Sales Manager and any other relevant department
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Recording incoming email and phone enquiries rapidly and efficiently.
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Excellent telephone skills and a persuasive demeanour
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Use of Word, Excel, Publisher
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Gathering market and customer information as input to sales activities
Experience:
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Customer Service background within office environment.
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Computer skills needed preferably previous experience was computer based.
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Experience in contacting businesses on the phone as well as face to face - this does not involve any cold calling.
If you are interested in the role, please submit your details online, or for further details please contact Lesley Freeman or Wendy Wakefield