Client Engagement Specialist
Hinckley
£23,000
Are you a confident and enthusiastic Client Engagement Specialist looking for a new role?
Coulter Elite Resourcing are currently looking for a Client Engagement Specialist to work with one of our well-established clients based in Hinckley.
Principle Responsibilities for the Client Engagement Specialist:
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To work within the Client Experience Team and be the first point of contact for any issues or concerns from members
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To be the key person for receiving member complaints and retention opportunities
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Respond to online reviews for the business
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To ensure that all issues are acknowledged in line with the complaint’s procedure
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To escalate negative online reviews through the correct channels
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To ensure all issues are investigated thoroughly via discussion with member and internal staff and dealt with in a timely manner
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To understand all member databases and systems
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Produce handovers for credit control when applicable
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Maintain member profiles including additional sites, change employee information and undertake investigations when appropriate
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To liaise with the business development manager regarding clarification of the members contracted service provision
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To contact members to activate their accounts and book the initial appointments with the consultations
Person specification for the Client Engagement Specialist:
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Have a can-do attitude
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Resilient in dealing with member complaints and issues
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A team player
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Ability to work in a fast-paced environment
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Thirst to learn
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Ability to be able to communicate efficiently to the team
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Strong time management
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Great telephone manner and customer service
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Have a dynamic and flexible approach
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Ability to work under pressure
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Experience in complaint handling and excellent customer service is favourable
This is a full-time permanent Client Engagement Specialist position, working Mon-Fri 09:00-17:00.
If this Client Engagement Specialist position sounds like you, then please forward your CV to Sophie Sansby at Coulter Elite Resourcing