Resident Liaison Officer
London and Home Counties
£35,000k - £45,000k DOE
First Aid
Are you an RLO looking for your next challenge?
One of my most prestigious clients who are a family owned property development specialist with close to 40 years’ experience focusing on high-quality desirable homes in London & the Home Counties. They are a friendly and welcoming organisation with a very strong client bas that they have built over the years. With a strong attitude to social value, sustainability and making sure their projects are adhered to the highest standard of Health & Safety.
Responsibilities:
Maintain the resident liaison daily diary, record any incidents, and record all appointments.
Strong Investigatory skills, register all complaints and report in accordance with company and client procedures. Calmly dealing with complaints, investigating and resolving efficiently whilst working closely with residents and clients.
Being sharp around scope of works.
Site reports and updates for client and site management should be professional and clear.
Communications to residents.
Keep a log of complaints and any query’s that would come in.
Be proactive and resolve any issues effectively.
Compile, devise and implement procedures and administration to compliment your role.
Be available for residents’ meetings, and meetings with the client as and when.
Attend Site meetings and potential lead.
Housing officers, estate developments or joint management board meetings.
Any claims, compensation and complaints are dealt within a time scale and with care and the highest professionalism.
Social value tasks / school visits and talks.
Must haves:
Professional manner and representing always.
Brilliant written communication skills.
Driven, self-motivated and a proactive mindset.
Having a approachable manner, great interpersonal skills and being able to lead from the front.
Delivering and reporting accurate information back to lead RLO and senior staff.
A mindset to progress in a fantastic organisation.
Excellent interpersonal skills.
Organised motivated and efficient on projects.
A wonderful opportunity for the right candidate who is looking for a career progression. Please get in touch and we can have a confidential conversation.
Thank you