IT Technician
£30,843 per annum
Monday – Thursday 8am–4:30pm / Friday 8am–1pm
Wrexham
Our client based in Wrexham is looking for an IT Technician to join their team on a permanent basis. To be successful you will have experience in providing technical support, troubleshooting issues, and aiding end users as and when required. As an as IT Technician, you will be a very important part of the day-to-day operations within our client. You will work with technology and people to ensure systems are in peak operating condition.
Performance Objectives
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Apply technology to address business needs and constraints.
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Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources.
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Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service.
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Participate in enterprise-wide IT projects and initiatives.
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Diagnose system hardware, software, and operator problems.
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Provide desk side training upon request for enterprise applications.
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Request hardware and software through the requisition system as directed by their supervisor.
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Provide support for all IT related hardware.
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Assist the team with the inventory management of all hardware and software assets.
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Assist in maintaining all on-premises servers, virtual servers and services.
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Collaborate within the IT department to provide 1st-3rd line support for all staff.
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Liaise with systems administrators to ensure the stability and efficiency of the IT infrastructure.
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Assist in assembling, configuring, upgrading and installing of all IT hardware as required.
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Maintain systems to ensure they remain secure and compliant.
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Perform other duties as needed.
Person Specification
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Relevant IT certifications or degree.
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A minimum of 2 years proven experience working in a 1st, 2nd or 3rd line position.
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Experience in building, configuring, maintaining and troubleshooting Windows 10/11 clients.
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Experience supporting Microsoft Office 365, OneDrive, Teams and SharePoint.
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Knowledge of DNS, DHCP, TCP/IP, VPNs and Active Directory.
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Expertise in networking including LAN, WAN, WLAN and remote connectivity.
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Experience in physical infrastructure, including cabling, firewalls, routers and switches.
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Proficiency in maintaining and troubleshooting VOIP solutions.
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Experience of backup technologies (Tape, Disk and Cloud).
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Experience configuring and maintaining Windows Server environments and Virtualization would be advantageous but not essential.
Benefits
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Employer contributory pension scheme.
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Educational sponsorship.
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Attendance bonus and long service awards.
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Sports & Social club for discounted events tickets and prize draws.
gap personnel group is committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future