Key Responsibilities:
You will be joining the IT support team where you'll provide expert assistance in resolving technical issues. Your role will involve troubleshooting both hardware and software problems, managing and maintaining support tickets, and ensuring timely and efficient resolution of support requests. You will collaborate closely with internal teams to ensure seamless IT operations, while meticulously documenting and logging support activities and resolutions. With a strong emphasis on delivering high-quality customer service and support, you will be pivotal in maintaining our reputation for excelllence.
Job Requirements:
Strong troubleshooting and problem-solving skills
Excellent communication abilities
Ability to manage and prioritise multiple tasks
Familiarity with retail sector IT systems (an advantage)
Capability to work on a rotating shift schedule, including weekends
Contract Details:
Whiteley based, 5-day working week
Shifts between Monday and Sunday, from 0700 to 2100
Initial 3-month contract with potential for extension based on demand and performance
If you are an experienced Helpdesk Analyst looking for a contract role in a dynamic retail environment, we encourage you to apply now to join our client's dedicated team in Whiteley