Position: Sales Support Administrator
Location: Holmes Chapel, Cheshire
Package: £26k-£28k + Medical Insurance (optional)
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Sales Support Administration experience is desirable, but candidates from any admin background will be considered.
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This role exists due to an Internal Promotion and this rapidly expanding company offers good scope for future progression
Are you looking for your next step in Admin?
You have the opportunity to join a well established and growing business in Holmes Chapel.
In this role you will play a critical part in the development and maintenance of positive customer/supplier relationships, while ensuring the smooth operation of our sales team.
Our fundamental belief centres on fostering a collaborative team approach to achieving successful project delivery. We firmly uphold a set of core values that not only bind us together but also serve as our guiding principles, ensuring that every member rows in the same direction.
Key Responsibilities will include:
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Maintain and improve the CRM database to enable the business to track and develop its pipeline for all products.
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Troubleshooting assistance for customer orders, account statuses and relevant problems. Respond to non[1]sales queries such as order progression update, transport queries, etc.
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Identify potential clients / research new leads for the sales team.
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Keep up to date with product, service & competitor information.
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Provide data and guidance to help the sales team through CRM reporting. Develop and monitor performance indicators.
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Manage order databases. OOR & ERP.
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Review pending orders and specific customer requests to ensure excellent customer service and customer experience.
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Answer internal calls and pass them to the relevant departments.
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Effectively liaise with customers & internal departments (Production/Quality/R&D) to ensure that customer needs are met. Communicate necessary information such as internal/supplier production/material lead[1]times to sales-team/customers.
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Administrative duties, such as filing reports/paperwork, entering orders into the ERP/OOR/CRM
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Sales Documentation: Develop and manage essential documentation for sales transactions, including quotes, purchase orders, specifications, drawings, order confirmations & delivery notes.
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Raise sales orders in the system and liaise with operations/logistics and sales to ensure smooth order progression through processing and delivery.
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Update and create new marketing materials for the sales team/business, such as product datasheets, presentations, website blogs, stocklists etc.... Send some marketing material direct to customers.
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Work with suppliers to obtain updates on orders/quotations.
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Attend customer/supplier meetings with sales team.
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Work towards company WIGS & agreed personal smart objectives.
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Live and breathe the Company Culture.
Requirements and Skills
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Excellent communication skills.
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Analytical and multitasking skills.
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Problem-solving skills.
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Strong work ethic with a commitment to meeting deadlines.
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Attention to detail.
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Ability to work well in a collaborative team environment.
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Proficiency with MS Office Suite, particularly MS Excel.
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Understanding of sales principles and customer service practices.
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Data entry skills for accurately updating customer records.
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Previous experience using a sales CRM and/or ERP preferred but not essential.
Job Details
· Full-time
· 40-hour week, with 1 hour paid dinner each day. 8-hour p/day – 8am-4pm, 8:30am-4:30pm, 9am-5pm. Monday-Friday.
· Salary – 26-28k
· Vitality Medical Insurance (optional)
· 25 days holiday (+ weekend & bank holidays)
Job Types: Full-time, Permanent
Pay: £26,000.00-£28,000.00 per year