Operations Coordinator
Teleconsult UK - Milton Keynes
Due to success and expansion, Teleconsult UK are looking for an Operations Coordination to further support the current operations department responsible for the day-to-day workflow, radiologists and customers. Full training will be provided as well as a structured career development plan.
Teleconsult UK was founded in 2018 and is a successful Teleradiology reporting business that supports clients in the NHS and Private Sector.
Hours:
The normal contractual hours of work are 40 hours a week from 8:00 a.m. to 5:00 p.m. each day, Monday to Friday, with one unpaid hour for lunch taken between 12.00 noon and 2.00 p.m. each day.
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Organise radiologists daily workflow and ensure reporting is completed within KPI targets ensuring accuracy and escalation of exceptions
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Attending to the administration of urgent reporting requests within KPI levels
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Be proactive and assist with general queries regarding operations as per line manager's needs
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Daily responsibility for cross-checking output against incoming data
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Daily monitoring of the PACS, integrated systems, and interfaces
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Making telephone calls as per requirements
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In permanent contact with IT Manager and reporting in swift manner all problems arising from IT issues from Radiologists or Clients
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Communicate effectively with clients to ensure safe standards are met at all times
Knowledge, skills and experience required:
· Previous experience in operational/healthcare/account management role preferred
· High attention to detail
· A high standard of written and spoken English
· Excellent communication skills
· Excellent organisational skills
· Excellent analytical and problem-solving skills
· Excellent customer service