Role: Contact Centre Team Leader
Location: Remote with travel to the Nottingham and Coventry areas
Full Time Permanent
Salary: £30,000-£35, 000 depending on experience
Excellent benefits and culture
CCA are delighted to be partnered with a market leading organisation based in the Midlands, who are recruiting for a Contact Centre Team Leader opportunity, managing a team and driving performance within a Service Excellence department.
This is a fantastic opportunity for a passionate and driven leader with a proven track record of getting the best out of their teams and consistently driving best practice.
The Role of Contact Centre Team Leader...
· Managing a customer service team of circa 12 advisors.
· Focus on hitting key KPI's and ensuring customer receive the best possible service.
· Conducting 121's with your team, looking at areas to improve performance and regularly providing feedback.
· Setting a clear strategy and goals making sure you and your team align with this.
· Drive best practice to ensure that you are constantly hitting the right standards.
The Person…
· Demonstrable evidence of leading a team of customer service advisors in a busy contact centre environment.
· Strong operational leadership and able to demonstrate hitting KPI's and service levels consistently.
· Able to hit key metrics in relation to culture engagement scoring and customer NPS results.
· Commercially savvy and able to foster a high-performance culture.
· Collaborate and work effectively with peers internally at all levels.
· Always strive to do the right thing by your customer base.
· Able to coach and mentor your team effectively.
This role offers comprehensive training and ongoing career development opportunities.
If you're looking to grow and develop your leadership career, please apply today with your CV for consideration.
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database