JOB SUMMARY
To assess the accommodation needs of homeless applicants and undertake all procedures for booking customers into emergency, self-contained temporary and permanent accommodation, ensuring compliance with statutory requirements, guidance governing the suitability of accommodation and Council policies, procedures and targets.
To manage a caseload of applicants accommodated under homelessness duties and powers in bed & breakfast accommodation and liaising with the lead officer dealing with the homelessness assessment to ensure all enquiries are completed in a timely manner, bringing concerns to the attention of the Team Principal or Team Manager as appropriate
MAIN AREA OF RESPONSIBILITIES:
To ensure customers receive, either directly or through referral to relevant teams/agencies, appropriate advice on their options, providing information in advance of transfer to self-contained accommodation so that properties are suitable first-time round
To make sure the rehousing and resettlement needs of the customer are clearly established and understood with adequate records provided, having particular regard to the need to support vulnerable households
To assist in the move to self-contained accommodation ensuring all necessary documentation and processes are completed, including those related to the removal and delivery of furniture from storage, and decisions taken in accordance with established procedures, undertaking accompanied viewings as directed
To respond to reports of racial harassment, domestic violence, child and vulnerable adult protection concerns and suspicions of criminal or anti-social activity, by complying with relevant reporting and referral procedures, participation in case conferences as required and making recommendations within the post-holder’s sphere of responsibility
REQUIREMENTS
Knowledge of relevant Landlord and Tenant Legislation, Family and Immigration law, welfare and housing benefits; knowledge of the Children Act and Community Care Act, and associated case law as they relate to the Council’s duties to homeless households
Good knowledge of the Housing Benefits system and general knowledge of wider welfare benefits available to tenants and customers
Experience working in a housing association or council
Experience of managing a housing patch or caseload covering at least one of the following areas: Tenancy management, Property management, Income management
CONTRACT
Initial 6 month ongoing contract with the opportunity to extend
PAYE via Umbrella
Monday to Friday 9am to 6pm
If you are interested in this position and meet the requirements, APPLY NOW and call (phone number removed) asking for Judith