My client is a large retail brand with many of their stores also featuring a restaurant or coffee shop, where their customers can enjoy refreshments or meals in a relaxed and welcoming environment.
They are currently looking to recruit for an Operations Manager, for their store in Leicester. Their Operations Managers play an essential role in delivering customer experience across their stores - driving sales, promoting customer loyalty, maintaining high operational standards and smashing commercial targets.
Responsibilities
- Overseeing the store operations to maximise profitable sales and growth
- Take the lead in creating a great place to work for everyone, whilst allowing your team the opportunity to develop.
- Sparking your team's passion for delivering the best in-store experience possible by creating a brilliant customer journey and experience.
- Working closely with their central support teams, maintaining excellent communication to improve our business.
- Ensuring all health & safety regulations are carried out across the store, whilst caring for employee and customer welfare.
- Take a lead in ensuring audit controls are in place, maintaining company best practice and coaching the whole team on good governance.
- Monitor and maintain full stock management process across the store, from goods in to strong visual merchandising.
- Act as deputy to the General Manager in their absence.
- As a member of the senior management team, you will also have duty manager responsibilities including key holder duties.
The person my client is looking for:
- You’ll bring operations expertise with experience of retail operations management.
- Commercial awareness and understanding of budgets, profitability from driving sales and improved ways of working.
- A proven ability to manage stock controls and strict adherence to health & safety regulations.
- Ability to identify training needs. You'll be effectively coaching and training all levels ensuring our teams are delivering a first-class customer experience and safe centre environment.
- Adaptability. You'll act quickly and enthusiastically to changing priorities, workload and new regulations or requirements.
- Positivity managing change, you'll lead the team through each season with care and motivation to deliver the best.
- Can demonstrate their values at all times.
What they offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in store and 10% off in their food halls.
- Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Academy – continue your development with our eLearning platform and development programmes