One Call Consultants are currently looking for an Experienced - Customer Service Coordinator for a very good client of ours based in Felixstowe.
Job Purpose - To ensure customer needs are met and ensure all details are correct for the operational side of the business.
Hours : 8:00 am - 17:30pm
Duties and Responsibilities :
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Oversee data entry into Truckcom
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Ensure all bookings are correct in the form of a daily call over
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Ensure all releases are in place ready for collection
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Any containers that are not ready for collection to be discussed directly with the customer in a timely fashion.
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Any issues with booking times to be addressed directly with the customer the day before the booking date, ideally two days before if possible.
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Maintain a close and good working relationship with the customer.
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Customer can or will have access to Truckcom, encourage the customer to utilise this tool to track any late runners and download PODS
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Late runners must be advised to the customer in good time, all late runners and other issues to be monitored until the job has been completed.
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Solve simple customer concerns, the core responsibility of customer service is to be able to
· answer any concerns the customer may have
· • React quickly to sudden issues offering the customer our full support
· • Ensure the job is rated Correctly
· • Mark the job as ready to invoice
- Ad hoc duties as required
Skills & Attributes :
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Proficient in MS Excel, Word, Outlook and Power Point
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Proficient in Felixstowe, Southampton & London Gateway port systems
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Ability to question, challenge and improve upon existing processes
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Ability to work in a small team in addition to having experience of establishing strong working relationships with colleagues from other areas
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Be able to work to tight deadlines
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Ability to multi-task with a calm and flexible approach
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Ability to prioritise
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Positive attitude
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Enthusiasm to learn and to progress through experience and training
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Capable of operating with minimal supervision within broad guidelines
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Methodical and organised approach
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Excellent levels of commitment and motivation
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Initiative and enthusiasm
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Excellent communication and 'people skills'
If must have Experience if you feel like this role is for you then please apply online and a member of the team will be in touch