Job Title: German Speaking Customer Service Representative
Location: Croxley Green, Watford
Contract Details: Full Time / Permanent
Salary: £28-£30K based upon skills and experience
About Our Client:
Our client is a leading organisation in the Photography & Film industry, specialising in providing exceptional support and incident handling solutions to their diverse range of clients. They are known for their commitment to delivering outstanding customer service and maintaining strong relationships with their customers.
Benefits & Perks:
Competitive salary based on skills and experience
Full-time, permanent contract with stability and growth opportunities
Friendly and inclusive work environment
Training and development programmes to enhance your skills
Exciting team-building activities and social events
Generous benefits package, including pension scheme and health insuranceResponsibilities:
Manage customer enquiries promptly and efficiently through phone calls and emails
Process and track customer orders from entry to billing, including quotations and pre-payment documents
Update and manage tickets/cases in the system, ensuring timely resolution and adherence to contract terms
Resolve customer complaints, queries, and issues related to orders and deliveries
Coordinate with internal departments and external partners to ensure smooth delivery operations
Dispatch customer and partner support requests to the appropriate channels
Monitor and prioritise multiple systems and ticket queues throughout the workday
Communicate relevant information to Sales Account Managers and other internal teams
Understand key customer requirements and implement process improvements to enhance efficiency
Maintain accurate customer account records for audit purposes
Provide support to team members and backup other Customer Service teams as neededEssential (Knowledge, skills, qualifications, experience):
Proven customer service or logistics experience
Excellent communication skills in English and German (written and verbal)
Fluency in Italian and/or Spanish is an advantage
Proficiency in PC skills, including Outlook, Salesforce, Excel, and Word
Ability to work independently and as part of a team
Strong problem-solving and time management skills
Multitasking ability and coordination across departments
Experience in navigating multiple systems simultaneouslyDesirable (Knowledge, skills, qualifications, experience):
SAP experience
Openness to learning new processes and implementing improvements
Adaptability to change
Positive and pro-active attitudeTechnologies:
Outlook
Salesforce
Excel
Word
SAPHow to apply:
If you are a customer-oriented individual with excellent communication skills and a passion for delivering outstanding service, we would love to hear from you. Please submit your CV. Application deadline is ASAP, so don't miss out on this exciting opportunity to join our dynamic team!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website